Create customized messages and analyze content performance with Zoho SalesIQ
Zoho SalesIQ is a website visitor tracking and live chat solution. It lets you track a user’s actions on your website in real-time and link them to a CRM Contact or Lead record if they filled out a Zoho integrated form. You can also interact with them while they are visiting your website by using a chat box popup.
Zoho SalesIQ Features
Website Visitor Insights
Visitor Tracking
Smart Chatbots
Contact Management
Agent Access and Mobile App
CRM and Help Desk Integration
Record Chat History and Share
Team Collaboration
Reports and Analytics
Mobile SDK
What We Provide For You?
Visitor Tracking and Chat History
Web visitor tracking provides you with a comprehensive list of all your visitors, categorized as hot, warm, or cold leads based on your own criteria, as well as detailed visitor information such as name, location, actions, and total time spent on your website. Look over your visitors’ imprint on your site even before you interact with them to tailor your prospect engagement.
Contact Management
Based on the availability of their email address, Zoho SalesIQ classifies your website visitors as leads and contacts. Along with this, their latest activity and previous talks are revealed.
Zoho CRM Integration
View Prospect information during a chat, target leads based on CRM information, and push additional data to chats. When a Prospect views your website and takes an action, you’ll be notified via CRM.
Zoho CRM Integration
When you combine Zoho SalesIQ with Zoho Desk, you’ll have instant access to a customer’s previous support conversations, allowing you to assist them in real-time and with a brief background. From a single location, you can also convert chats to tickets.
Zoho SalesIQ Pricing Plan
The Best-In-Class Customer Engagement Software
Free
- File sharing
- Track and engage with 10K visitors/month
- Predefined SLAs
- 100 Chat sessions/month
- Canned replies
- Basic visitor information
- Mobile SDK
- Credit card masking
- Integration with Zoho apps
- Daily reports
Basic
- Email signature chat
- Chat transfer and group chat
- Track and engage with 50K visitors/month
- 1000 Chat sessions/month
- 1 custom chatbot
- Departments
- Chat routing
- Articles and FAQs
- Proactive chat triggers
- Lead scoring and company scoring
- Business hours
- Branding
- Visitor side chat history
- Click to call & Screensharing
- Third party integrations (Salesforce, Zendesk, and Clearbit)
Professional
- Data and action widgets
- Block IP
- Track and engage with 100K visitors/month
- Unlimited chat sessions
- 5 custom chatbots
- Telegram Messenger
- Whatsapp (invite only)
- Facebook Messenger
- Operator chat monitoring
- Apple TV app
- Weekly and monthly reports
Enterprise
- Chat translation
- Company profile enrichment using Zia
- Track and engage with 200K visitors/month
- Abusive content management
- Cloud Telephony and PBX
- 10 custom chatbots
- Answer Bot Zia
Free
- File sharing
- Track and engage with 10K visitors/month
- 100 Chat sessions/month
- Canned replies
- Basic visitor information
- Mobile SDK
- Credit card masking
- Integration with Zoho apps
- Daily reports
Basic
- Email signature chat
- Chat transfer and group chat
- Track and engage with 50K visitors/month
- 1000 Chat sessions/month
- 1 custom chatbot
- Departments
- Chat routing
- Articles and FAQs
- Proactive chat triggers
- Lead scoring and company scoring
- Business hours
- Branding
- Visitor side chat history
- Click to call & Screensharing
- Third party integrations (Salesforce, Zendesk, and Clearbit)
Professional
- Data and action widgets
- Block IP
- Track and engage with 100K visitors/month
- Unlimited chat sessions
- 5 custom chatbots
- Telegram Messenger
- Whatsapp (invite only)
- Facebook Messenger
- Operator chat monitoring
- Apple TV app
- Weekly and monthly reports
Enterprise
- Chat translation
- Company profile enrichment using Zia
- Track and engage with 200K visitors/month
- Abusive content management
- Cloud Telephony and PBX
- 10 custom chatbots
- Answer Bot Zia
Zoho SalesIQ Frequently Asked Questions
- Click the Sign-in button at Zoho.com/SalesIQ.
- Click the NEXT button after entering your email address.
- Now log in to your Zoho account by entering your password and clicking the SIGN IN button.
Yes, you can keep track of your website activities from anywhere with the mobile application available on Appstore and Playstore.
For their various needs, Zoho SalesIQ can be used by the sales, support, customer success, marketing, and product management teams. The advantages of Zoho sales IQ are numerous, ranging from delivering targeted messages to offering message assistance and calling consumers.
You can choose from a free plan as well as several paid options with Zoho SalesIQ; the Basic plan starts at $19 per month for three salespeople.
The daily unique visitors on your website are used to compute the visitor tracking limit. It is important to keep in mind that your account’s tracking limit will be reset according to your billing cycle, not at the beginning of each month.