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Zoho ASSIST Solutions

Instant Remote Support Software. Unattended Remote Access Software.

Zoho Assist is cloud-based remote support and remote access software that helps you support customers from a distance through web-based, on-demand remote support sessions. Set up unattended remote access and manage remote PCs, laptops, mobile devices, and servers effortlessly.

Zoho Assist Features

Remote Support

Security

Video and Voice Chat

Unattended Remote Access

Rebranding

Schedule Support Sessions

Instant Chats and File Transfer

Two Factor Authentication

Integration possibility

Screen Sharing and Session Recordings

Email Templates and Notifications

ZOHO ASSIST

Zoho Assist is the best all-in-one remote access and support solution for SMEs

Remote Support

Zoho Assist Provides Simultaneous remote support sessions with Inexpensive pricing. You can safely send files from your computer to your customer’s PC using the unlimited support feature, and stay connected through a chat window during an instant remote access session.

Screen Sharing and Session Recordings

The screen sharing feature lets you organize sessions, swap screens, and communicate with customers in real-time during meetings, demos, and training. Instantly share your screen across several devices and operating systems.

Integration possibility

Zoho Assist integrates with popular help desk applications including Zoho Desk, ITSM, Service Desk Solutions, ZenDesk, and G Suite. These allow you to connect with remote clients and make troubleshooting much easier. 

~ Pricing Plan ~

Get The best-in-class remote support platform at an affordable price

Monthly
YearlySave more than 15%

STANDARD

1 technician
AED 44
  • File Transfer
  • Multi Monitor Navigation
  • Send Ctrl+Alt+Del
  • Reboot and Reconnect
  • Session Transfer
  • Import Google Contacts
  • Custom Report
  • Screen Capture
  • Zendesk Integration
  • 2 simultaneous Sessions
  • Voice chat

PROFESSIONAL

1 technician
AED 66
  • Mobile Apps (iOS, Android)
  • Schedule Sessions
  • Screen Sharing
  • Session Notes
  • Custom Email Templates
  • Rebranding
  • Advanced Reports
  • 4 simultaneous Sessions

ENTERPRISE

1 technician
AED 103
  • Departments
  • Session Recording
  • Service Queue
  • Session Audit
  • Remote Printing
  • Video Chat
  • Contacts Management
  • Annotation
  • Customer Widget
  • Custom Domain Mapping
  • 6 simultaneous Sessions

STANDARD

1 technician/month billed annually
AED 37
1 technician/monthly
  • File Transfer
  • Multi Monitor Navigation
  • Send Ctrl+Alt+Del
  • Reboot and Reconnect
  • Session Transfer
  • Import Google Contacts
  • Custom Report
  • Screen Capture
  • Zendesk Integration
  • 2 simultaneous Sessions
  • Voice chat

PROFESSIONAL

1 technician/month billed annually
AED 55
1 technician/monthly
  • Mobile Apps (iOS, Android)
  • Schedule Sessions
  • Screen Sharing
  • Session Notes
  • Custom Email Templates
  • Rebranding
  • Advanced Reports
  • 4 simultaneous Sessions

ENTERPRISE

1 technician/month billed annually
AED 88
1 technician/monthly
  • Departments
  • Session Recording
  • Service Queue
  • Session Audit
  • Remote Printing
  • Video Chat
  • Contacts Management
  • Annotation
  • Customer Widget
  • Custom Domain Mapping
  • 6 simultaneous Sessions
Zoho Assist FAQ's
After accepting the invitation to an attended remote support session, your customer must install a run-time application on his or her computer. During the remote session, your remote customer can renounce remote control or screen sharing at any time.
Yes, it is possible. To update your Google contacts, go to Settings > Remote Support > Contacts > Google > Import.
The amount of sessions is determined by your selected pricing plan. In the Free Plan, you can operate up to one simultaneous session, two simultaneous sessions in the Remote Support Standard Plan, four simultaneous sessions in the Remote Support Professional Plan, and up to six simultaneous sessions in the Remote Support Enterprise Plan.
Yes, it is completely safe. Zoho Assist transmissions are encrypted with SSL/256-bit AES utilizing Industry Standard Security standards. This is the same standard that is used in Online Banking and Payments.
Go to Manage Subscription > Change Plan > FREE > Downgrade after logging in to your account. Your account will now be reduced to the free plan, and you will receive an email notification.