Encourage Customer-Focused Teams. Provide Great Customer Service With Zoho Desk
Zoho Desk is a cloud-based help desk platform that helps companies of all sizes manage their customer service. Customer support tickets, a customer support portal, contract administration, and report creation are all important aspects. Zoho Desk collects and organizes interactions from numerous channels such as email, phone, chat, and social media to name a few.
Zoho Desk’s Features
Ticket
Management
Data Security and GDPR Compliance
Create Tickets From Multiple Channels
Multi Brand and Multi Department
Ticket Process Automation
Email Notifications
CRM and Apps Integration
Reports and Dashboards
Support Agent Management
What We Provide For You
Ticket Management
Use the Zoho Desk ticket management software feature to generate tickets from requests automatically. Automate the generation of service tickets from request emails and other communication channels, such as third-party monitoring tools, to streamline ticketing systems.
Agents and Departments
To increase agent productivity, use the Agents and Department feature to automatically organize open tickets. offer information about ticket status, including how long the ticket has been in the system, whether the client has gotten updates, which team is working on the problem, and whether the ticket is on hold or being actively resolved.
Customization
Ticket templates in Zoho Desk enable your team to generate personalized email templates to deliver to users. These ticket templates allow for predetermined variables to be entered automatically while creating a new ticket and speeding up the process which saves a lot of time for your team to focus on urgent matters.
Zoho Desk Pricing Plan
Maintain Customer Satisfaction And Loyalty With Zoho Desk
Free
- Email Ticketing
- Private Knowledge Base
- Predefined SLAs
- Macros
- Help Center
- Multi-language Help Desk
- Mobile Apps
- 24x5 Email Support
Standard
- Social & Community Channels
- Product-based Ticket Management
- Help Center Themes Gallery
- Public Knowledge Base
- SLAs & Escalations
- Workflow, Assignment & Supervise Rules
- Customer Happiness Ratings
- Reports & Dashboards
- Work Modes for Tickets
- Marketplace Extensions & Integrations
- ASAP - Embeddable Self-service
- 24x5 Phone Support
- Add-On ( $6/Light Agent/Month)
Professional
- Multi-Department Ticketing
- Team Management
- Telephony
- Automatic Time Tracking
- Multilingual Knowledge Base
- Blueprint - Basic Process Management
- Round Robin Ticket Assignment
- Agent Collision
- Tasks, Events & Call Activities
- Ticket Templates
- Private Marketplace Extensions
- SLA Dashboards
- Ticket Sharing
- Mobile SDKs
- 24x5 Chat Support
- Add-On ( $6/Light Agent/Month)
Enterprise
- Live Chat
- Zia - Artificial Intelligence
- Help Center Customization
- Multi-brand Help Center
- KB Auto-translation
- Advanced Process Management
- Custom Functions
- Multi-level IVR
- Global Reports & Dashboards
- Scheduled Reports
- Contract Management
- Validation Rules
- Layout Rules
- Field Watching
- Multiple Business Hours & Holidays
- Role-based Data Sharing
- 50 Light Agents
- Add-On ( $6/Light Agent/Month)
Free
- Email Ticketing
- Customer Management
- Help Center
- Private Knowledge Base
- Predefined SLAs
- Macros
- Multi-language Help Desk
- Mobile Apps
- 24x5 Email Support
Standard
- Social & Community Channels
- Product-based Ticket Management
- Help Center Themes Gallery
- Public Knowledge Base
- SLAs & Escalations
- Workflow, Assignment & Supervise Rules
- Customer Happiness Ratings
- Reports & Dashboards
- Work Modes for Tickets
- Marketplace Extensions & Integrations
- ASAP - Embeddable Self-service
- 24x5 Phone Support
- Add-On ( $6/Light Agent/Month)
Professional
- Multi-Department Ticketing
- Team Management
- Telephony
- Automatic Time Tracking
- Multilingual Knowledge Base
- Blueprint - Basic Process Management
- Round Robin Ticket Assignment
- Agent Collision
- Tasks, Events & Call Activities
- Ticket Templates
- Private Marketplace Extensions
- SLA Dashboards
- Ticket Sharing
- Mobile SDKs
- 24x5 Chat Support
- Add-On ( $6/Light Agent/Month)
Enterprise
- Live Chat
- Zia - Artificial Intelligence
- Help Center Customization
- Multi-brand Help Center
- KB Auto-translation
- Advanced Process Management
- Custom Functions
- Multi-level IVR
- Global Reports & Dashboards
- Scheduled Reports
- Contract Management
- Validation Rules
- Layout Rules
- Field Watching
- Multiple Business Hours & Holidays
- Role-based Data Sharing
- 50 Light Agents
- Add-On ( $6/Light Agent/Month)
Zoho Desk Frequently Asked Questions
Zoho Desk is an application that allows you to efficiently manage your customer support tickets. You’re able to allocate, track, and set up notifications on help desk support tickets with Zoho Desk.
Among the many advantages of Zoho Desk are the following:
- Management of user profiles, departments, and portals.
- Effectively manage the Customer Support Tickets
- Service Level Agreement workflow, regular job automation
- Improve customer service
- Provision of fast feedback to the user
- Business forecasting and planning tool that works
Ticket tabs allow you to connect tickets to your help desk’s other standard modules. These tabs display information about a ticket, such as a ticketed activity, pending tasks, supporting files, and resolutions.
Yes, If you were using help desk software before Zoho Desk, you can start transferring data. To begin assisting your customers right away, you may import your support tickets, contacts, customer accounts, and so much more.
Although Zoho Desk isn’t designed to be an email client, you can still send holiday greetings and thank you notes to your customers using the send email feature. And also Notification emails will be sent to agents and Customers from Zoho De sk.